Common Questions
Q. HOW DO I PAY FOR SERVICES?
A. For your convenience we accept Visa and Master Card. You may make payment in full with a credit card at the time the order is confirmed ready to pickup.
Q. CAN I PACK THINGS IN MY CAR?
A. If you are shipping in the continental United States the following applies: We prefer not to ship personal belongings inside a vehicle. Personal belongings that are in the car at the time of transport are not insured, however, if you need to put some items in the vehicle you must limit the weight to less than 50 lbs. These items should be confined to the trunk area. We do not recommend packing electronics, breakable items or items of great monetary or sentimental value. If you do decide to place objects inside the vehicle, remember since these items are not insured, we ask that they be securely positioned in an area that is not visible. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances, or contraband.
Absolutely no items are allowed in your vehicle if you are shipping to Hawaii. The shipping ports will not accept your vehicle because the Customs Agents will not do an inspection if there are any items not attached to the vehicle from the factory. There is no tolerance for exceptions to this policy.
Q. WHAT IS THE DIFFERENCE BETWEEN AN OPEN AND ENCLOSED CARRIER?
A. An open carrier is similar to those you see transporting cars to and from dealerships. These carriers range in size and capacity. Vehicles that are moved via an open carrier are exposed to bad weather and road conditions. Enclosed carriers also range in size and capacity. Since these carriers are covered, the vehicles are not subjected to inclement weather or road conditions. Enclosed carriers are recommended for custom, exotic or autos that have been especially cared for.
Q. HOW FAR IN ADVANCE SHOULD I SCHEDULE THE TRANSPORT OF MY VEHICLE?
A. We recommend that you schedule your move as soon as possible to insure that your car is moved within the time frame which best meets your schedule. Usually we are able to have a truck assigned and on its way to pick-up your vehicle 1 to 7 days from the first date it becomes available. If your vehicle is available for pick-up immediately, we will work with you on getting your vehicle scheduled as close to the preferred date as possible. It is helpful when orders are submitted 7 to 10 days in advance of the available date. Scheduling your order in advance is helpful, however not mandatory for a successful transport. If you are leaving the area, you must plan enough time for us to pick-up the vehicle before you go. If, for some reason, this cannot be done, you must have an alternative party (friend, relative, neighbor) who will be able to sign and turn over the vehicle to the driver for you.
Q. WHERE WILL MY CAR BE PICKED UP AND DELIVERED?
A. Due to the fact that most of the trucks are 80 feet in length, it is sometimes impossible for them to get into most residential areas. Low hanging wires, narrow streets, and municipal ordinances are just a few of the obstacles we face. Therefore, we ask that you work with the truck driver in arranging a mutually acceptable place for you to meet to load and unload your vehicle. We have found that neighborhood shopping centers generally have large enough parking lots to accommodate the trucks.
Q. IS MY CAR INSURED?
A. Your vehicle is insured the entire time it is on the truck. Occurrences not covered are clearly listed on your Shipping Order and on the Bill of Lading. A condition report is done on pick-up. The person turning the car over and the truck driver both sign this report and a copy is given to that party. This same report is presented upon delivery of the vehicle at its destination and you should compare said vehicle to the report thoroughly at that time. If, for some reason, you feel that some damage has occurred, you must note it on the report before you sign it and before the driver leaves. Any claims made after this time will not be honored.